Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Handmade items and special orders
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Thank you for purchasing our product! We only replace items if they are defective or damaged. Due to our products being handmade, all sales items are final and non-refundable. Once your return is received and inspected, you will received a email notification acknowledging return received. You will also get a notification of the approval or rejection of your refund. Refunds are processed within 10-15 business days depending on your banking institution and original method of payment. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Shipping returns
To return your product, you should mail your product to: “6277 St. No:12A Karsiyaka Izmir”.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Handmade Disclaimer
Many of the products at Craftsly are individually handmade or handcrafted or special order crafted. They are one of a kind creations and not factory manufactured. As a result products will have subtle variations from one piece to the next, caused by variations in the materials used as well as the handcrafting. Even if same wood or the wool or fabric, is from the same dye lot, the unique patterning of colours will always make each item beautifully different. Colours may also vary slightly due to photographic processes. Our process is patience, passion, genuine, full of love and care. Our products echo those little handmade differences.
The images, descriptions and measurements you will find on our site have been used to best portray the products we sell. We must advise that although we try our upmost to remain completely honest, such information, due to the nature of our products, cannot be 100% accurate.
Please note that you are purchasing completely custom, handcrafted items. You can still write to us for any questions you may have.
Need help?
Contact us at {email} for questions related to refunds and returns.